Together we bring the best of intelligent SaaS applications for IVR test automation, quality management, and performance certification.
Improving quality and performance for self-service channels
Telnorm is our IVR and Mobile App testing and monitoring partner that brings their leadership in the space to improve customer's self-service channels quality and performance through automated testing and monitoring SaaS solutions, combined with high-skilled professional services.
IVR and Mobile Apps Testing and Monitoring
Innovation combined with experience and a vast satisfied customer base, makes BlueHive in partnership with Telnorm the most reliable option for your company to achieve your goals of better IVR and Mobile Apps faster.
Visual Verify
A modern Contact Center solution to ensure your self-service has superior quality of service.
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A real-time, non-intrusive and adjustable IVR monitoring solution that verifies your IVR, infrastructure and applications.
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Emulates the real interactions of customers from the public telephone network and sends alerts in real-time.
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Provides proof of encountered problems and performance reports.
IVR Professional Services
IVR and Mobile Apps assessment, monitoring, testing, stress tests, and consulting. Everything you need to bring best practices and quality to all your self-service channels to improve customer experience, retention, and satisfaction.
With years of experience and market leadership, we're ready to support your needs, anywhere across the US. Contact us to learn more about our unique methodology that has been proved to yield consistent and reliable results to our customers.