Together we bring the best of intelligent SaaS applications for IVR test automation, quality management, and performance certification.
IVR and Mobile Apps Testing and Monitoring
Professional Services to Assess, Monitor, and Test self-service channels
IVR and Mobile Apps assessment, monitoring, testing, stress tests, and consulting. Everything you need to bring best practices and quality to all your self-service channels to improve customer experience, retention, and satisfaction.
With years of experience and market leadership, we're ready to support your needs, anywhere across the US. Contact us to learn more about our unique methodology that has been proved to yield consistent and reliable results to our customers.
BlueHive offers a complete portfolio of services to enhance IVR's processes and ensure enhanced Customer Experience
Contact us to learn more about our Professional Services designed to assess your current operations, run a full discovery, to implement monitoring and automated testing on your IVRs and Mobile Applications.
ASSESSMENT
Identify customer's goals, challenges and needs and design a success plan to enhance all CX KPIs associated to self-service channels.
DISCOVERY
Map and learn all paths, connectors, integration and steps to identify points of attention and failures across IVRs and Mobile Apps that serve end customers.
MONITORING
Real-time monitoring and alerts that checks the entire application, including all features, IVR numbers, connectivity, audio quality, transfers and confirmations.
STRESS TEST
Load and capacity tests across all applications, IVR numbers, from local and international locations, simulating high-traffic and peak-hours scenarios.